These terms set out the rules that apply when you open an account, make a deposit through GoPay, ShopeePay, or LinkAja, and access the games and markets on zaitogel. Read through them before you start — they define your rights, our obligations, and how we handle disputes if something goes wrong. Access to our platform depends on local law and is available only where permitted in eligible regions.
GoPay · ShopeePay · LinkAja
Account-Holder Rights
Dispute Resolution Path
Indonesia Eligible Regions
POLICY SCOPE AND BASIS
How These Terms Apply to Your Account
By completing account registration and making your first deposit — whether through GoPay, ShopeePay, or LinkAja — you confirm that you have read and accepted these terms in full. They govern every action you take on this platform: browsing the lobby, placing bets, withdrawing your balance, and contacting support. We update these terms when our services change or when local regulatory requirements shift. The version published on this page at the time you act is the version that applies to that action. If a conflict arises between a promotional description and these terms, these terms take precedence. We will notify you of material changes by posting a notice in your account dashboard after login — it is your responsibility to check it. Access to and use of our platform is subject to applicable local law; eligibility depends on the regulations of your region. We do not accept accounts from regions where the service is not permitted under local law. Any attempt to circumvent regional access controls is a breach of these terms and may result in account suspension and forfeiture of any pending balance. Questions about whether these terms apply to your specific situation can be directed to our support team, contact details are in the Support section below.
GoPay
Deposits and withdrawals processed through GoPay are subject to these terms and to GoPay's own service agreement. Disputes about transaction timing or amounts begin with a support ticket on zaitogel.
ShopeePay
ShopeePay transactions are logged in both your zaitogel account history and your ShopeePay app. Your zaitogel transaction record is the primary reference for any balance query.
LinkAja
LinkAja transfers follow the same account-wallet flow as other supported wallets. Your withdrawal lands in the same LinkAja balance you use for everyday payments.
WHAT FALLS INSIDE AND OUTSIDE
What These Terms Cover and What They Do Not
These terms apply specifically to your zaitogel account and the actions you take within it. They do not extend to the internal policies of wallet providers like GoPay or ShopeePay, to game studios such as Spadegaming or Habanero whose titles appear in our lobby, or to any third-party service you use independently. Understanding where our responsibility starts and ends helps you know who to contact when something needs resolving.
Account Access
Registration, login, identity verification, and account suspension decisions are fully within scope. We set the rules for what qualifies a valid account and when access may be restricted under these terms.
Transactions
Deposits and withdrawals made through GoPay, ShopeePay, and LinkAja are covered here. Transaction records in your account history are the authoritative source for any balance dispute raised with our support team.
Site Content
Games from Spadegaming, Microgaming, Habanero, PlayStar, Joker, and Bigtime Gaming are available through our platform under these terms. Game mechanics, prize structures, and RTP data are determined by each studio and shown only where the provider exposes them.
Third-Party Services
Wallet provider agreements, mobile network terms, and studio licensing are outside our scope. We are not liable for service interruptions or policy changes originating from those third parties.
YOUR RIGHTS UNDER THESE TERMS
Actions Available to You as an Account Holder
These terms give you practical tools to manage your account relationship with us. You have the right to review your full transaction history at any time — every GoPay, ShopeePay, and LinkAja movement is logged and visible in your account dashboard after login. If you believe a record is incorrect, you can raise a correction request through our support channel with the transaction reference number shown in that record. You also have the right to request a copy of the account data we hold about you, to ask us to correct inaccurate personal details, and to close your account if you choose to stop using the service. Account closure requests are processed through the same support path as other queries. We will confirm receipt and complete the process within the timeline stated in the response to your ticket. No fee applies to a standard account closure request. If you believe we have acted outside these terms, you can escalate through the formal dispute path described in the Support section.
Review Your Records
Every deposit and withdrawal is listed in your account transaction history. Log in, open the history tab, and the full record is there — date, amount, wallet type, and status.
Correct Account Details
Name, contact details, or wallet information that needs updating can be changed via account settings or by submitting a correction request to support with the relevant verification.
Raise a Query
Any question about a charge, a balance discrepancy, or a term you do not understand can be submitted to our support team. Include the transaction reference for faster resolution.
Request Account Closure
You may close your account at any time by contacting support. Any confirmed balance will be returned to your registered wallet before closure is finalised.
CONTACT AND ESCALATION PATHS
How to Reach Us About These Terms
Questions about these terms, account status, or transaction records can be directed to our support team through any of the channels below. For anything related to a specific transaction, have your account ID and the transaction reference ready — it speeds up the process considerably.
Live Chat
Open the chat window from any page on zaitogel. This is the fastest path for account queries and transaction questions during staffed hours.
Email Support
Send detailed queries — including account closure requests, data requests, and formal disputes — to our support email address shown in your account settings page.
Account Dashboard
Policy update notices, account status changes, and support ticket history are all visible after login. Check your dashboard first before opening a new ticket.
HOW WE MANAGE YOUR DATA
Data Handling, Cookies, and Account Security
We store the personal and transaction data you provide during registration and ongoing account use. This data is used to operate your account, process wallet transactions through GoPay, ShopeePay, and LinkAja, and meet the obligations set out in these terms. We do not sell your personal data to third parties. You can request a copy of the data we hold, ask us to correct it, or request deletion by contacting support — the process and any applicable limitations are explained in the response to your request.
Cookie Use
We use cookies to keep your session active, remember your lobby preferences, and measure how pages perform. You can manage cookie settings through your browser. Disabling all cookies may affect how your account session functions.
Account Security
Your account credentials are your responsibility. We recommend using a unique password not shared with your wallet apps. If you suspect unauthorised access, contact support immediately to freeze the account while we investigate.
Data Retention
Transaction records are retained for the period required under applicable law and our operational obligations. After account closure, we retain only what the law requires and delete the rest on the schedule set out in our privacy practices.
Requesting Changes
To update personal data, correct a record, or ask about deletion, contact support with your account ID and the specific detail you want addressed. We respond within the timeline stated in the ticket acknowledgement.
COMMON TERMS QUESTIONS
Questions About These Terms, Answered
These are the questions we hear most often from account holders reading through the terms for the first time.
Do these terms apply if I deposit using GoPay but withdraw to ShopeePay?
Yes. These terms cover all account activity regardless of which supported wallet you use for each transaction. Your account history records both the deposit source and withdrawal destination, and the same dispute process applies either way.
What happens to my balance if my account is suspended?
We review the account balance as part of the suspension process. If the balance was built through activity that did not breach these terms, we follow the process set out in the suspension notice sent to your registered contact. Reach out to support with your account ID to track progress.
Can I have more than one account on zaitogel?
No. These terms permit one account per person. Duplicate accounts are a breach and may result in suspension of all associated accounts. If you have trouble accessing an existing account, contact support rather than opening a new one.
How do I know when these terms have been updated?
We post a notice in your account dashboard after login when material changes are made. The date at the top of this page also reflects the most recent revision. Checking your dashboard periodically is the reliable way to stay current.
What if I disagree with a transaction record in my account history?
Open a support ticket and include the transaction reference number shown in your account history. Our team will check the record against the wallet provider log. GoPay and ShopeePay both keep independent records that we can cross-reference during the review.
Is the platform available to everyone in Indonesia?
Access depends on local law and is available only in eligible regions where permitted. We do not determine eligibility based on personal preference — it is set by the regulatory status of the service in your specific location. Check the account registration page for current access information.
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